What is Personal Data and why do we collect it?
Prior to, and while providing our services, we may ask you to provide us with certain Personal Data and Sensitive Health Information. These Personal Data may include, but are not limited to, information which may be used for identification purposes (e.g., names, addresses, email addresses, phone and facsimile numbers, other personal circumstances, contact information, your educational and medical background), for diagnosis or treatment of your health condition, for quality improvement and coordination of care, training, research, billing and receipt of payment for services rendered. We may also use your Personal Data to contact you for updates, information campaigns, marketing or promotional materials and other information that may be related to the services we provide.
Any processing, sharing or disclosure of your personal data or health information except those provided by law requires your consent or written authorization. You may withdraw your consent (subject to applicable Philippine Privacy Laws) any time by informing us in writing.
When we collect Personal Data, we will, to the extent possible, explain to you why we are collecting such information and how we plan to use it.
How we collect Personal Data
Your Personal Data may be obtained in various ways such as but not limited to interviews for application and health assessment, correspondence, by telephone, viber, by email, via our website (cardinalsantos.com.ph) and from third parties.
However, most of the personal data we obtain are those that you have given to us yourself. You provide us personal data when you:
The hospital is also equipped with CCTV cameras to ensure safety and security of patients, as well as workforce.
When We Disclose Your Personal Data
Your Personal Data may be disclosed in a number of circumstances including the following:
• Consented disclosure to third parties; and
• As may be required or authorized by law.
In such cases, we ensure that your Personal Data or Health Information is disclosed with strict adherence to the principles of data privacy and confidentiality.
How We Secure and Protect Your Personal Data
CSMC warrants that appropriate technical, organizational and physical security measures are in place for the protection of your Personal Data or Health Information against unauthorized access, use, alteration, and disclosure.
Data Retention Policy
When your Personal Data or Health information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy, permanently de-identify or anonymize it. However, most of the Personal Data or Health Information will be stored in files which we will keep for a minimum of fifteen (15) years.
How to Access Your Personal Data
You may access your Personal Data or Health Information to update and/or correct it, subject to certain exceptions as provided by law. If you wish to do so, please inform us in writing.
We will not charge any fee for your access request, but we may charge a reasonable administrative fee for providing a copy of your Personal Data.
In order to protect your Personal Data, we may require some form of identification from you before releasing the requested information.
What You Can Do
Know Your Rights
Address: Cardinal Santos Medical Center
No. 10 Wilson St. Greenhills West, San Juan City, Metro Manila 1502
Telephone: (02) 8727-0001 Local 3020
From time to time, we may change or update our privacy statement, policies, and practices to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry practices, or for other legitimate purposes.
10 Wilson, Greenhills West, San Juan, Metro Manila 1502
+632 8727 0001