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Visitor's Information

We are committed to a positive hospital experience by encouraging visitors to respect hospital policies,
which helps ensure smooth treatment and a healing environment

Hospital Visiting Policies are subject to change according to special health protocol advisories ordered by the Philippine Department of Health and/or the CSMC Infectious Medicine Unit.

Visitors are allowed at the clean ward from 6:00 AM to 9:00 PM daily

Please also observe the following guidelines:

Two (2) visitors at a time per patient in the private ward and one (1) at a time for the semi-private and service ward.
Visitors must be 7 years old and above and minors must be accompanied by an adult.
Visitors with fever, cough, colds, respiratory symptoms, and other contagious illnesses are strictly not allowed to visit the patient.
No visitors allowed at COVID wards and COVID ICU.
All visitors must secure the “visitor’s pass” from the Information/Concierge desk located at the main hospital lobby upon presentation of any ID to monitor the number of visitors inside the room. Present the said pass to the security on duty near the elevator to allow entry to the patient’s room.

For Clean ICU (Same guideline as above)

Please also observe the following guidelines:

Maximum of two (2) visitors are allowed per cubicle.
Visitors must be 12 years old and above and minors must be accompanied by an adult.
Visiting hours are from 9:00 AM – 11:00 AM and 7:00 PM – 9:00 PM daily

But in some instances, visitation may be restricted as per the advice of the attending physician.

For Neonatal Intensive Care Unit (NICU)

Only breastfeeding mothers are allowed to come to NICU to breastfeed and spend more time with their babies.

Related information

PhilHealth

We are fully accredited by PhilHealth, allowing patients to utilize their benefits for covered medical services. Our goal is to help you focus on your health and recovery, while we manage the financial aspects with clarity and support.

Patient Rooms

Each room is equipped with modern amenities, including comfortable beds, climate control, and a nurse call system, to ensure a restful and safe environment during your stay. Our rooms are also designed to accommodate visitors, with space for family members to stay and support their loved ones.

Patient Admissions Guide

Our Patient Guide offers detailed information on what to expect during your stay, from admission to discharge. We ensure that every step of your treatment is clearly communicated, with a focus on comfort, safety, and personalized care.